About Zero Deposit

Renting a new home can be stressful and expensive. At Zero Deposit, we’re changing that. We are a market-defining business on a mission to make renting easier, faster and fairer. We will only do that with an exceptional team, a market-leading product and an amazing customer experience.

Your experience at Zero Deposit will be different to a traditional insurer or broker. We’re using insurance to bring an antiquated process up to date and improve it beyond that. We combine technology, data and user-centric design to deliver faster decisions, better outcomes and a more scalable operating model.

About the Role

Zero Deposit is entering its next phase of growth following the successful launch of Guarantor+ and the continued expansion of the Zero Deposit Guarantee through our Deposit+ model across the UK Private Rented Sector.

To support this growth, we are expanding our Partnerships team to work with strategic partners representing tens of thousands of annual tenancies across both the letting-agency and Build-to-Rent markets.

The Senior Partnerships Manager – National/Strategic Partnerships will own a portfolio of strategic letting-agency groups and Build-to-Rent operators across the UK, with a particular focus on partners and markets outside London.

The role will be responsible for developing long-term senior relationships, driving product adoption, increasing commercial performance and ensuring Zero Deposit products are successfully embedded within partner operations.

Working closely with the Sales & Partnerships Director, to develop expertise in both our products, services and systems to enable the Sales & Partnerships Director to focus on the wider partnership strategy.

The role will own the partner journey from initial launch through to long-term growth, working across both agency branch networks and multi-site Build to Rent portfolios.

About You

• Proven experience of managing partners operating across multi-site, multi-branch or regional organisations.

• Significant experience managing, strategic or high-value partner relationships, with a strong background and understanding of the UK Property market is essential.

• Strong commercial awareness and a clear understanding of how to grow existing accounts.

• Proven ability to launch or implement products within partner businesses.

• Ability to build credibility and influence stakeholders at senior, operational and frontline levels.

• Strong relationship management and stakeholder engagement skills.

• Experience managing complex partner relationships involving multiple internal and external stakeholders.

• Strong organisational and project management capability.

• Confidence using performance data to identify trends, risks and commercial opportunities.

• Experience developing account plans and delivering structured business reviews.

• Ability to take ownership of partner issues and drive them through to resolution.

• Experience working with CRM systems such as Salesforce.

• Strong written and verbal communication skills.

• Ability to work independently while collaborating effectively across internal teams.

• Willingness and flexibility to travel regularly across the UK.

Key Responsibilities

Strategic Account Management

Own, develop, and grow our portfolio of strategic letting agencies and Build-to-Rent partners.

• Acting as the primary day-to-day commercial contact for assigned strategic partners.

• Building trusted relationships with senior, operational and frontline stakeholders.

• Developing a detailed understanding of each partner’s organisational structure, priorities and commercial objectives.

• Establishing relationships across multiple levels of partner organisations to reduce dependency on individual contacts.

• Maintaining clear account plans, stakeholder maps and growth strategies for each partner.

• Ensuring partner structures, contacts and account ownership are accurately recorded within Salesforce.

• Representing Zero Deposit professionally and confidently in senior partner meetings.

• Identifying emerging risks, relationship challenges and opportunities at an early stage.

Strategic Partner Launches

Lead the onboarding and rollout of newly secured agencies and Build to Rent partners.

• Delivering structured onboarding and implementation plans for each new partner.

• Supporting rollout across agency branches, Build to Rent sites and central operational teams.

• Identifying and engaging the stakeholders required to deliver a successful launch.

• Ensuring partners are trained and operationally ready to introduce Zero Deposit products.

• Coordinating activity across internal teams including Operations, Product, Claims, Compliance and Engineering.

• Supporting integrations with partner systems, property management platforms and proptech providers where required.

• Establishing clear launch milestones, ownership and performance expectations.

• Monitoring early performance and resolving barriers to adoption quickly.

• Ensuring products become embedded within partner processes rather than remaining dependent on individual advocates.

Product Adoption and Engagement

Ensure partners actively use, promote and understand Zero Deposit products.

• Driving adoption of Zero Deposit and Guarantor Plus across partner organisations.

• Supporting branch managers, site teams and operational stakeholders during rollout and ongoing delivery.

• Identifying areas of low engagement and developing targeted plans to improve performance.

• Delivering training, refresher sessions and partner communications where required.

• Ensuring partner teams understand the value of Zero Deposit’s proposition and its advantages over competitor and legacy solutions.

• Developing deep product expertise to confidently represent Zero Deposit products.

• Supporting partners to communicate Zero Deposit products clearly and appropriately to landlords and tenants.

• Gathering partner feedback and sharing relevant insight with internal teams.

Long-Term Partner Performance

Build and maintain strong partner relationships that drive sustained commercial performance.

• Monitoring introduction volumes, conversion, engagement and product adoption across assigned partners.

• Running structured monthly, quarterly and annual performance reviews.

• Identifying opportunities to increase product usage across agency branches and Build to Rent portfolios.

• Developing action plans for underperforming branches, regions, sites or business areas.

• Supporting regional and operational leaders to improve engagement and performance.

• Using data and insight to demonstrate performance, identify trends and recommend actions.

• Ensuring agreed actions are followed through and delivered.

• Supporting partners to adopt multiple Zero Deposit products where appropriate.

• Identifying opportunities for partner advocacy, referrals, testimonials and case studies.

• Maintaining a clear view of each partner’s commercial potential and progress against that opportunity.

Regional Partnership Development

Strengthen Zero Deposit’s presence across regional markets outside of London.

• Developing strong relationships with regional agencies and Build to Rent leadership teams.

• Increasing Zero Deposit’s visibility and engagement across key regional markets.

• Conducting regular partner visits, business reviews, training sessions and performance meetings.

• Understanding regional market differences and adapting partner plans where appropriate.

• Identifying growth opportunities within existing regional partners and portfolios.

• Supporting the expansion of national partnerships into additional branches, sites and regions.

• Providing relevant regional market insight to the wider Partnerships and Commercial teams.

• Ensuring regional partners receive consistent senior-level support and engagement.

Commercial Growth

Identify and deliver opportunities to increase the value of strategic partner relationships.

• Developing clear commercial growth plans for assigned partners.

• Increasing introduction volumes and penetration across eligible tenancies.

• Identifying opportunities to expand product adoption across additional sites, branches and portfolios.

• Supporting the introduction of new Zero Deposit products and services.

• Working with partners to identify operational or commercial barriers that may restrict growth.

• Developing evidence-based proposals to unlock additional partner performance.

• Supporting commercial discussions and renewals where required.

• Ensuring partner activity remains aligned with Zero Deposit’s wider commercial objectives.

Partnership Governance

Maintain strong commercial and operational discipline across partner accounts.

• Maintaining clear account plans and partner performance tracking.

• Ensuring that stakeholder structures, contacts, and activities are accurately recorded in Salesforce.

• Providing regular updates on partner performance, risks, actions and opportunities.

• Ensuring key partner meetings have clear objectives, actions and ownership.

• Monitoring delivery against agreed partner commitments.

• Escalating material risks or issues to the Sales & Partnerships Director where appropriate.

• Supporting compliance and governance requirements associated with regulated products.

• Ensuring partners receive consistent, accurate information about Zero Deposit products.

• Maintaining appropriate records of partner decisions, communications and agreed actions.

Internal Collaboration and Leadership

Act as a senior representative of the Partnerships team across the business.

• Working closely with Operations, Claims, Product, Engineering, Compliance, Marketing and Finance - Via structured and agreement forums and processes

• Representing the voice of strategic partners within internal discussions.

• Ensuring partner requirements and feedback are clearly understood by relevant teams - Capturing, recording and evidencing these requirements to allow data driven decision / evidence decisions

• Supporting the resolution of complex partner issues and escalations.

• Sharing best practice, market insight and learning across the Partnerships team.

• Supporting the development of partnership processes, tools and reporting.

• Contributing to the wider Partnerships strategy and regional growth plans.

• Supporting other members of the Partnerships team where additional senior experience is required.

• Acting as a trusted deputy to the Sales & Partnerships Director across assigned partner relationships.

Benefits You’ll Get From Us:

In addition to your salary, we offer the following benefits.

• An additional 1 day off for your birthday. 

• Up to 30 days annual leave + bank holidays. Starting at 25 days and growing each year you work with us.

• Work in the way that suits you; we care about what you achieve, not when you do it. For roles that allow it, we're happy for you to work flexibly in a way that allows you to succeed.

• A working environment that supports and enables you. Our partnership with sanctus.io provides free and anonymous mental health, leadership and life coaching.

• Life insurance while you are working with us. (UK Only)

• Company pension scheme.

• Referral, wellness and volunteering program