Senior Partnerships Manager – Letting Agency

Location: Hybrid

Reports to: Sales & Partnerships Director

Type: Full Time

Role Overview

Zero Deposit is entering its next phase of growth following the launch of a new product and the securing of partnerships with several of the UK’s largest letting agency groups and Build to Rent operators.

To support this growth, we are expanding our Partnerships team to work with strategic partners representing tens of thousands of annual tenancies across the UK Private Rented Sector.

The Senior Partnerships Manager – Letting Agency will play a critical role in ensuring these partnerships launch successfully and deliver sustained commercial performance. The role owns the journey from new partner launch through to long-term partner growth, embedding Zero Deposit products within partner operations and supporting the rollout of multiple products across partner networks.

The role will also work closely with proptech platforms and integration partners across the lettings ecosystem to ensure smooth technical rollout and scalable adoption.

Key Responsibilities

Strategic Partner Launch

Lead the onboarding and rollout of newly secured agency partners.

Responsibilities include:

• Delivering structured onboarding plans for each new partner

• Supporting rollout across partner branches and operational teams

• Coordinating integrations with partner systems and proptech platforms where required

• Ensuring partners are trained and operationally ready to introduce Zero Deposit products

• Identifying and engaging key stakeholders across partner organisations

• Mapping partner structures, contacts and ownership within Salesforce

Product Adoption & Engagement

Ensure partners actively use and promote Zero Deposit products.

Responsibilities include:

• Management of Key Stakeholders and Leaders

• Driving product adoption across branches within partner organisations

• Supporting branch managers and operational teams during early rollout

• Identifying barriers to adoption and resolving them quickly

• Demonstrating the value of Zero Deposit’s proposition and advantages over competitor and legacy solutions

• Developing deep product expertise to confidently represent Zero Deposit products

Long-Term Partner Performance

Build and maintain strong partner relationships that drive sustained commercial performance.

Responsibilities include:

• Monitoring partner introduction volumes and engagement levels

• Running structured performance reviews with key partner stakeholders

• Identifying opportunities to increase product usage across branches and portfolios

• Supporting partners to adopt multiple Zero Deposit products where appropriate

• Working closely with internal teams, including Claims, Operations, Product and Engineering

Integration & Partner Ecosystem

Work with proptech and technology partners to support distribution and partner rollout.

Responsibilities include:

• Supporting integrations with property management systems and proptech platforms

• Working with integration partners to ensure smooth implementation

• Identifying opportunities to expand distribution through technology partnerships

Partnership Mapping

Maintain strong commercial discipline across partner accounts.

Responsibilities include:

• Maintaining clear account plans and partner performance tracking

• Ensuring partner structures and contacts are accurately recorded in Salesforce

• Providing regular updates on partner performance, risks and opportunities

What Success Looks Like in the First 12 Months

• Newly secured strategic partners successfully launched and are operational within agreed timelines

• Strong adoption across partner branches and operational teams

• Clear partner structures, stakeholders and account plans established in Salesforce

• Consistent introduction volumes from newly launched partners

• Zero Deposit products embedded within partner operational processes rather than dependent on individuals

• High partner satisfaction with onboarding and support demonstrated through strong CSAT scores

• Evidence of partner advocacy including referrals to other operators or agency groups and partner testimonials

• Relationships established across multiple levels within partner organisations

• Senior partner contacts moving between organisations actively advocate for and introduce Zero Deposit within their new businesses

Performance Measures

Success in the role will be measured through:

• Speed and quality of partner launches

• Branch engagement levels across agency partners

• Introduction volumes from new and existing partners

• Adoption of multiple Zero Deposit products

• Partner satisfaction and retention
  

Skills & Experience

Essential

• Proven ability to launch or implement products within partner businesses

• Strong commercial awareness and relationship management skills

• Ability to engage and influence stakeholders across complex partner organisations

• Experience working with CRM systems such as Salesforce

• Strong organisational and project management capability

• Experience managing enterprise or strategic partners operating across multi-site or multi-branch organisations

Desirable

• Experience managing large agency groups or multi-branch partner organisations

• Understanding of the UK Private Rented Sector (PRS)

• Experience in the property, lettings or proptech sectors

• Experience working with financial or insurance products
  

How We Work at Zero Deposit

Lead with Integrity

We build long-term partnerships based on trust. We are transparent with partners, deliver on our commitments and represent our products honestly and professionally.

Own It

We take responsibility for the outcomes we deliver. Partnership success requires ownership, accountability and a willingness to solve problems when they arise.

Think Big, Do Big

We challenge legacy approaches in the rental sector and look for better ways to deliver value for partners and customers.

United We Stand

Partnership success is a team effort. This role works closely with colleagues across sales, product, operations, claims and engineering to deliver the best outcomes for our partners.

Why Join Zero Deposit

You will work with some of the UK’s largest letting agency groups and Build to Rent operators, helping embed Zero Deposit products across major agency networks and institutional rental portfolios.

This role sits at the heart of our growth strategy and offers the opportunity to shape how our partnerships scale across the UK Private Rented Sector.