Department: CRM & Data
Reports to: CRM and Data Analytics Manager
Salary: £26,000-£28,000 DOE
Location: Hitchin with remote work (Hybrid)

About Zero Deposit

Renting a new home can be stressful and expensive. At Zero Deposit, we’re changing that.

We give tenants an alternative to expensive security deposits, allowing them to spend their money on the things they love.

We are a market-defining business on a mission to make renting easier, faster and fairer. We will only do that with an exceptional team, a market-leading product and an amazing customer experience.

Insurance for good.

Your experience at Zero Deposit will be different to a traditional insurer or broker, as we’re using insurance to bring an antiquated process up to date and improve it beyond that.

Currently, tenants and landlords have to wait weeks, if not months, for a decision if there’s a dispute at the end of a tenancy. If a tenant abandons the property the landlord can be left for three months before they can even claim. Our process allows a claim to be resolved in hours and we want to turn this into the norm.

We use a combination of Artificial Intelligence, great online customer journeys and high-quality human interactions to get claims settled as quickly as we can.

We’ve created a culture that has removed all of the arduous parts of working in insurance, but kept the most important parts of being a regulated business, including an unerring focus on fair customer outcomes.

We move quickly and invest in the areas that matter most to us. As a result, we’ve seen a significant increase in our team over the last 12 months and investment from the business in all areas.

We’re fast-moving and highly ambitious. So, you’ll achieve more in 12 months working at Zero Deposit than most people do in three years. This pays dividends, both for your customers and your career.

About the Role

We are looking for a Junior Salesforce Administrator to support the ongoing development and optimisation of our Salesforce platform. This is a junior role with structured mentoring from the CRM & Data Analytics Manager, who is Salesforce Administrator certified.

Salesforce Service Cloud and Experience Cloud is a strategic, multi-year investment for the business. You will play a hands-on role in helping our teams deliver Goal Standard service, and tenants getting the cover they need to rent their next home. As you develop, you will take increasing ownership of solutions and system improvements to make this happen.

Key Responsibilities include:

• Configuring objects, fields, page layouts, Lightning pages, validation rules, and security settings.

• Building and maintaining flows, including appropriate error handling and debugging.

• Supporting User Permissions and access issues.

• Documenting work completed, challenges, and next steps in our ticketing system.

• Handling Change Set Deployment, and Backups monitoring.

• Demonstrating Salesforce changes to technical and non-technical stakeholders.

• Prioritising workload based on sprint tasks and urgent fixes.

• Exporting data for regular external-facing reporting.

About You

Essential:

• Strong problem-solving and logical thinking ability.

• High attention to detail.

• Clear written and verbal communication.

• Ability to document work clearly and logically.

• Proactive and independent learner, comfortable researching solutions and developing knowledge alongside guided training.

Nice to Have:

• Experience using Salesforce (as a user or an administrator).

• IT support or technical troubleshooting experience.

• Technical project experience.
  

Behaviours that match our values:

• Own It: You take responsibility, follow through, and thrive when trusted to work things out, while proactively seeking support when needed.

• Lead with Integrity: You act honestly, ask questions when you’re unsure, and aim to do the right thing, always.

• United We Stand: You’re a great communicator and a team player who’s happy to help and ready to learn from others.

• Think Big, Do Big: You’re ambitious, full of ideas, and excited to experiment, improve, and grow.

Benefits You’ll Get From Us

• A salary of £26,000 – £28,000 depending on experience.

• Up to 30 days annual leave + bank holidays. Starting at 25 days and growing each year you work with us.

• An additional 1 day off for your birthday.

• A working environment that supports and enables you. Our partnership with sanctus.io provides free and anonymous mental health, leadership and life coaching.

• Life insurance while you are working with us. (UK Only)

• Company pension scheme.

• Referral, wellness and volunteering program.

• A clear progression path and structured support.

• Regular feedback, mentoring, and training.

• Exposure to a wide variety of projects and teams.

• A collaborative, values-led culture where your growth is our priority.

• Work in the way that suits you; we care about what you achieve, not when you do it. For roles that allow it, we're happy for you to work flexibly in a way that allows you to succeed.